| Help! I have lost some of my data! Can I get it back? |
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You are able to run your own backups via the cpanel interface that is provided to you at https://www.yourdomain.com.au:2083/
If you have not performed your own backups, there is a chance we can get your data back for you. The following options are available but please keep in mind we do not guarantee recovery.
1. If your data was lost during work hours, you must contact us immediately for restoration. If we can restore the data there will be a $110 charge.
2. If your data was lost after work hours, you must contact us the next business day for recovery. If we can restore the data there wil be a $110 charge.
3. If the data lost is older than 24 hours, there is a chance we may it on an offsite backup. If we can recover it this way, there will be a $220 charge.
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