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Common Questions
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There were 21 questions found in this category:
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 Changing hosting providers with minimal downtime
Step 1: Sign up for a Webcity Hosting Account
The first step is to sign up for web hosting with Webcity. When you receive your 'Welcome to Webcity' email, you are ready to start uploading information to your new hosting account. Make sure that you do not close your account with your c...
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Do you offer email auto-responder capabilities?
Yes, auto-responders are available on all hosting plans. They are very simple to set up in cPanel using the autoresponders option in mail.
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How can I get the search engines to find my page when anybody does a search on certain words?
Hosting with Webcity means that your website will automatically be submitted to the major search engines. It may take a while for your site to be cached in Google but over the first few months of hosting you'll start to notice a 'google-bot' in your website statistics in cPanel. This mea...
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How can I view statistics and logs for my site?
You can access your site statistics by going to your cPanel and clicking on the icon "AW Stats". Inside this tab you will find a host of relevant site and hosting statistics.
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How do I change file permissions using my FTP client?
All your directories should have permission mode 755, as should all your executable CGI scripts. Ordinary HTML files can have permission mode 644.
In WS_FTP: right click on the file and choose "FTP commands", then "SITE". Type in:
chmod 644 filename.html
and press OK.
In CuteFTP: rig...
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How do I change the domain for my hosting account
To change your domain name linked to your hosting account all you need to do is go to http://www.webcity.com.au/miscorder.cgi and request the change under the option "Change Primary Domain".
Once the change has been made it will take between 6 to 12 hours and your website will be down until...
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How do I put up my website?
In order to transfer your website files from your hard drive to your web space, you will need to use a program that supports file transfer protocol (FTP).
These programs (also called FTP clients) will require you to enter a domain server (or FTP Hostname) a username and password.
The FTP H...
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I have not received mail from someone, and they assure me that they have sent it
It is impossible for us to trace an incoming email message through the internet. Indeed if you have not received an email, then it is unlikely that the mail has even reached our server, and we have no way of finding out where the mail is. It may be that the mail server on the other end is running sl...
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I have updated my nameservers but I still cannot see my domain. Why?
After making DNS changes such as updating nameservers you will need to wait up to 48 hours for the changes to propagate through the global DNS system.
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If I sign up for a webcity hosting package, how do I point my domain to Webcity?
This is something you will need to take responsibility for after you have set up an account with Webcity. It is called redelegation and is usually easy and quick to do.You will need to confirm who is currently holding your domain name. The company that is holding your domain name is your registrar. ...
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Manually connecting to FTP
Sometimes, it will be necessary to test your ability to make a connection to the FTP server for your domain. Both Windows and Mac OSX have inbuilt features which allow you to make a basic FTP connection which is invaluable when testing FTP problems.
For those using Windows:
Click on the "S...
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Minimising Downtime During a Transfer
Note: If your domain is registered elsewhere, you will need to ensure that your domain will not expire in the next month to allow yourself time to complete this transfer in a timely manner.
If you want to minimise downtime on your hosting during a full transfer of hosting and domain name to W...
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My images are broken. Why?
Sometimes you may see that your html works, but the images will not load. The first thing to check is the case of the files. Unix is case-sensitive, so if your files have been uploaded in uppercase but they are linked to in lowercase (or vice versa), they will not work. Also make sure that your imag...
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Vulnerable Emailer Forms
The Problem.
Spammers are constantly being blacklisted and kicked off of networks. Because of this, tricking a non-spamming website into sending spam has become a high priority. One way for spammers to find vulnerable webservers is to test for CGI applications that would allow the spammer to...
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What are my backup options?
There are a number of ways you can back
up your site with Webcity.
1. Your hosting account has a backup
option within cPanel. The Backups and Backup Wizard tools can be used to make complete or partial
backups of your site.
For more information please refer to:
http://docs.cpanel.n...
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What do I do if I want an SSL certificate for my site?
You will need:
NotepadA web browser other than Internet ExplorerYour cPanel detailsExpected time to order the Certificate: 10-20 minutes
Installation time: 2 Days maximum
Step 1: Generating the Private Key
Generating the Private Key you will need to log into cPanel (http://&l...
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What is my website address (URL)?
Your homepage address will be http://www.yourbusiness.com.au/ (once approved by Ausregistry or other relevant nic).
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What version software are you running?
As of November 2010 we are running:
Operating system Linux
Machine Type i686
Apache version 2.2.16 (Unix)
PERL version 5.8.8
Path to PERL /usr/bin/perl
Path to sendmail /usr/sbin/sendmail
PHP version 5.0.91
MySQL version 5....
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Why am I seeing a list of my files, instead of the pages I have made?
This is most likely because you have not used a proper index page. You will need to use either index.html or index.htm. Our servers are font sensitive and will not accept an upper case I
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Why are emails caught in my SPAM filter?
If you have the SPAM filtering product with Webcity, we will run a number of standard tests on the emails that you receive. If the email fails the tests, it will be placed into your SPAM mailbox.We check things such as:Time the email was received: An email will be penalised heavily if the ...
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