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Common Questions

There were 19 questions found in this category:

Changing hosting providers without downtime
Step 1: Signup for a Webcity Hosting Account

The first step is to signup for web hosting with Webcity. When you receive your 'Welcome to Webcity' email, you are ready to start uploading information to your new hosting account. Make sure that you do not close your account with your cur...
Do you offer email auto-responder capabilities?
Yes, auto-responders are available on all hosting plans that include a mailbox (therefore, not available on Hosting Basics). They are very simple to set up using the autoresponder section under the email menu in the control panel and are FREE....
How can I get the search engines to find my page when anybody does a search on certain words?
Hosting with Webcity means your website will automatically be submitted to the major search engines. It make take a little while for your site to be cached in Google but over the first few months of hosting you'll start to notice a 'google-bot' in your website statistics in CPanel, this ...
How do I change file permissions using my FTP client?
All your directories should have permission mode 755, as should all your executable CGI scripts. Ordinary HTML files can have permission mode 644.
In WS_FTP: right click on the file and choose "FTP commands", then "SITE". Type in:
chmod 755 filename.html
and press OK.
In CuteFTP: rig...
How do I change the domain for my hosting account
To change your domain name linked to your hosting account all you need to do is go to http://www.webcity.com.au/contact.php and request the change. Including the current domain or user name and the new domain name. Once the change has been made it will take between 6 to 12 hours and your w...
How do I put up my website?
In order to transfer your website files from your hard drive to your web space, you will need to use a program that supports file transfer protocol (FTP).
These programs (also called FTP clients) will require you to enter a domain server (or FTP hostname), a username and a password. The FT...
How do I restore a MySQL Database?
All Mysql restores are to be done using the PHP script at the bottom of this page. We do not support any other method.The script is designed for large database dumps and will stagger your database restoration, which means that it may take some time to complete but it will not overload...
I have a "Hosting Basics" plan. Can I upgrade to a "Professional Hosting" plan?
Hosting Basics accounts are on a different server and use a different system to the Professional Hosting accounts. You can therefore not easily transfer from one to the other. If you wish to 'upgrade' to a Professional Hosting package, you must place an order for it through o...
I have not received mail from someone, and they assure me that they have sent it
It is impossible for us to trace an incoming email message through the internet. Indeed if you have not received an email, then it is unlikely that the mail has even reached our server, and we have no way of finding out where the mail is. It may be the mail server on the other end is running slowly ...
I have updated my nameservers but I still cannot see my domain. Why?
After making DNS changes such as updating nameservers you will need to wait up to 48 hours for the changes to propagate through the global DNS system. ...
If I sign up for a webcity hosting package, how do I point my domain to webcity?
This is something you will need to take responsibility for after you have set up an account with Webcity. It is called redelegation and is usually easy and quick to do.You will need to confirm who is currently holding your domain name. The company that is holding your domain name is your registrar. ...
Manually connecting to Ftp
Sometimes, it will be neccesary to test your ability to make a connection to the ftp server for your domain. Both Windows and Mac OSX have inbuilt features which allow you to make a basic FTP connection which is invaluable when testing FTP problems.

Windows:
- Click on the Start button on ...
Minimising Downtime
Note: If your domain is registered elsewhere, you will need to ensure that your domain will not expire in the next month to allow yourself time to complete this transfer in a timely manner.

If you want to minimise downtime on your hosting during a full transfer of hosting and domain name to W...
My images are broken. Why?
Sometimes you may see that your html works, but the images will not load. The first thing to check is the case of the files. Unix is case-sensitive, so if your files have been uploaded in uppercase but they are linked to in lowercase (or vice versa), they will not work. Also make sure that your imag...
Vulnerable Emailer Forms
The Problem.

Spammers are constantly being blacklisted and kicked off of networks. Because of this, tricking a non-spamming website into sending spam has become a high priority. One way for spammers to find vulnerable webservers is to test for CGI applications that would allow the s...
What is my website address (URL)?
Your homepage address will be http://www.yourbusiness.com.au/ (once approved by Ausregistry or other relevant nic).
Why am I seeing a list of my files, instead of the pages I have made?
This is most likely because you have not used a proper index page. You will need to use either index.html or index.htm.
Why are emails caught in my SPAM filter?
If you have the SPAM filtering product with Webcity, we will run a number of standard tests on the emails that you receive. If the email fails the tests, it will be placed into your SPAM mailbox.We check things such as:Time the email was received: An email will be penalised heavily if the ...
Why can't I send emails using your server?
If you are using Bigpond, you will not be allowed to use our server to send emails. You can read about this here:http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5562Many other ISP's are putting this sort of policy into effect. What it generally means is that if you ha...