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Common Questions

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Can I change my password?
Yes. This is done through your domain management section (https://www.webcity.com.au/secure/domains/man.cgi). Once logged in, click on the Password link. Obviously you will need to know your existing password to log in....
Changing hosting providers with minimal downtime
Step 1: Sign up for a Webcity Hosting Account

The first step is to sign up for web hosting with Webcity. When you receive your 'Welcome to Webcity' email, you are ready to start uploading information to your new hosting account. Make sure that you do not close your account with your c...
Does it cost to redelegate my domain name?
No. The redelegation service is provided free of charge with your domain name.
How do I configure my email program for my new email address?
This will enable you to send emails out with your custom email address which you have set up in Email Forwarding.For Outlook Express go to Tools > AccountsSelect your current email account from the list and choose "properties".Now in the 'General' tab simply change your email address to y...
How do I delegate/redelegate my domain name?
To delegate a domain you must assign the appropriate name servers to the domain. After logging into domain management (https://www.webcity.com.au/secure/domains/man.cgi) click on 'Nameservers' and type the primary and secondary name servers given to you by your web hosting provider.To r...
How do I set up spam filtering?
You will need to log into the cPanel and click on "Mail Scanner Configuration". Once inside you will be able to create white and black lists for email addresses and also create settings for how the server rates email coming into your account for spam.
How do I setup email at my domain?
Once your domain is registered, you can have any_email_address@yourdomain.

If you choose a hosting package with mailboxes, you should set up your mailboxes first. To do this login to cPanel ( http://yourdomainname/cpanel ) using your username and password. From the front page of your c...
How do I update the contact details of my domain?
To update the contact details of your domain, please visit the Management section of
the Webcity website, located at https://www.webcity.com.au/secure/domains/man.cgi . Once logged in, click on 'Change Contacts'. Please note that the name and email address of each contac...
How do I view the current contact details for my domain?
To view your current contact details, please visit http://domains.webcity.com.au/whois.php and type your domain name in to the input box.To update these contact details simply log into domain management at https://www.webcity.com.au/secure/domains/man.cgi and click on change details.Note that t...
How long does it take for DNS changes to take effect?
Any changes to your DNS settings are immediate - but it may take a while to "filter through" the Internet. The changes are usually propagated through the internet within 48 hours, but can occur sooner (.au domains are much quicker).
I can't connect to the FTP server
If you are having trouble connecting to the FTP server:Disable PASV (passive) mode in your FTP client.If possible disable any firewall that may be running while you attempt to connect. Check to make sure that you are using ftp.yourdomain.com.au as the FTPIf you are already using ftp.yourdomain.com.a...
I keep being logged out of domain management
If you are being taken back to the login page for domain management when clicking anything after logging in you will need to enable a certain cookie setting in Internet Explorer.For Internet Explorer 6:Go to Tools > Internet OptionsClick on the 'Privacy' tab > AdvancedTick "override au...
I've got a renewal notice. How do I renew?
To renew any Webcity domains simply click on the Renew link on the main Webcity Domains page (https://www.webcity.com.au/secure/domains/reg_system.cgi?action=renew). Type in your domain name and follow the instructions. If you choose to pay by cheque/money order you will receive an invoice...
I've set up a new email address but it doesn't receive mail
When you create a new email address you must wait for up to 48 hours for DNS propagation until it is fully functional. If you are modifying the forwarding address of an existing email redirection changes should take effect within 1 hour. Also make sure that the nameservers are set to ns1.webcity.com...
What are my FTP settings?
The FTP hostname will be ftp.yourdomain.com.au (once the domain name has propagated through the global DNS system. This may take up to 48 hours after registering your domain) . The username and password were emailed to you after you registered the hosting account, and are th...
What is DNS? What are primary and secondary name servers?
DNS stands for Domain Name Server, which is a computer responsible for translating domain names into IP addresses. It also provides details of the mail server responsible for handling your domains email.
DNS values are normally set to your ISP - if you're unsure what to do (or what any of th...
What is domain parking? How do I set it up?
Domain parking gives your domain a temporary home while you work out what you want to do with your domain name. Its similar to URL forwarding - but designed for those who don't actually have an existing website URL, and simply want a placeholder page.You do not have to set anything up to use...
What is WHOIS?
WHOIS is a searchable database maintained by registries containing information about domain name registrations.
Every domain name is listed in a WHOIS database.

It's an excellent tool to check if a domain is already registered and who owns it.
Who can see my contact details?
The admin, technical and billing contacts are made publicly available via a global WHOIS database. This is a universal requirement of domain name registration and these details cannot be withheld. Please set these details with this fact in mind.You can perform a search on a domain name in the WHOIS ...
Who is auDA?
The au Domain Administration (auDA) is the Australian Government endorsed regulatory body of the .au domain space. They develop and implement domain name policy and consumer safeguards.